Job Location : Chennai
Role : Enterprise Technical Support should have Good communication skills
Batch : 2020 Pass out
Degree : Bachelor of Engineering (EEE, ECE, IT)
Marks : Should have scored 70% in previous semesters
Shift : Should be flexible to work in Night shifts
Technical skills
Networking : Routing, switching, DNS, DHCP
Job Description:
Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product, Codes and Configuration issues
Ensure consistent customer satisfaction
Document all communication with customers in the CRM
Interface with international customers
Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
0 Comments:
We’re eager to see your comment. However, Please Keep in mind that all comments are moderated manually by our human reviewers according to our comment policy, and all the links are nofollow. Using Keywords in the name field area is forbidden. Let’s enjoy a personal and evocative conversation.